Returns & Exchanges Policy
Our Promise
At K9 Squad, we are dedicated to ensuring your complete satisfaction with every purchase.
Harness Exchanges
If you’ve ordered the wrong size harness, we offer free exchanges within 60 days of purchase. Just reach out to us with the correct size, and we'll handle the exchange at no extra charge.
Refund Policy
We provide a 60-day return window for refunds. Please keep in mind:
Our K9 Squad support team is available to assist with return or exchange requests. We typically respond within 24 hours, though it may take longer during peak times.
Order Processing
We aim to process and ship orders promptly. However, once processing has started, we cannot guarantee order cancellations.
Personalized Items
Custom products, such as personalized patches, are not eligible for return or exchange.
Thank you for choosing K9 Squad. We value your business and are committed to ensuring you have a great experience with our products.
At K9 Squad, we are dedicated to ensuring your complete satisfaction with every purchase.
Harness Exchanges
If you’ve ordered the wrong size harness, we offer free exchanges within 60 days of purchase. Just reach out to us with the correct size, and we'll handle the exchange at no extra charge.
Refund Policy
We provide a 60-day return window for refunds. Please keep in mind:
- Customers are responsible for return shipping fees.
- A tracking number is required for all returns.
- To start a return, contact us for detailed instructions.
- Customer Support
Our K9 Squad support team is available to assist with return or exchange requests. We typically respond within 24 hours, though it may take longer during peak times.
Order Processing
We aim to process and ship orders promptly. However, once processing has started, we cannot guarantee order cancellations.
Personalized Items
Custom products, such as personalized patches, are not eligible for return or exchange.
Thank you for choosing K9 Squad. We value your business and are committed to ensuring you have a great experience with our products.